Help
How canwe help?
Search for an answer, or talk to our team.
Billing
Can I pay in Uganda Shillings if my invoice is in dollars?
Yes. On the invoice, choose US Dollars or Uganda Shillings, then type how much you'd like to pay. You'll see what you'll be charged and how much of the invoice it covers before you pay. This works the other way round too.
What exchange rate do you use?
We take the middle rate from several independent sources, and show the rate and its time beside the amount. The final rate is fixed when you press Pay now.
Can I pay part of an invoice?
Yes. Type any amount up to what you owe, and the balance updates as soon as your payment is confirmed.
How can I pay?
You can pay online through Flutterwave's secure checkout. We never see your card or mobile money details. Your invoice also lists any other ways to pay, such as bank transfer.
Where do I find my receipts?
Every payment has a receipt on the invoice page. To download everything, go to Payments in your portal.
How do I know a document is genuine?
Scan the QR code at the bottom, or enter its address. It opens our public record of that document.
Onboarding
How do I get my login?
We'll email you a welcome link once your account is ready. After that, enter your email on the login page and we'll send you a 6-digit code. There's no password to remember.
Can more people from my organization have access?
Yes. Ask your Technovole contact to add them.
How do I request a new service?
Go to Request a service in your portal and tell us what you need. We'll reply with a quote.
How do I join a project meeting?
Open Meetings in your portal for the link and details, and add it to your calendar in one tap. We'll email you as well.
Technical
My login code doesn't work.
Each code works once and expires after 10 minutes, and asking for a new code replaces the old one. Use the newest code, or ask for another on the login page.
The code hasn't arrived.
Check your spam or junk folder, and that you typed your email correctly. Still nothing? Email [email protected].
How do I report a problem?
Go to Support in your portal and describe what happened. A screenshot helps. You can follow every reply there.
Is my data safe?
Technovole is registered with Uganda's Personal Data Protection Office, and sensitive addresses in our systems are protected.
Working with us
How can I entrust my project to someone I don't know?
Technovole has been delivering since 2021, and our customers from five countries will be glad to share their experience with you. You can also start small with a pilot project.
What about cultural and language differences?
We're close in culture and mentality to our customers, and English is our official company language. All our experts communicate easily, both written and verbally.
How can I work daily with a team in a different time zone?
Kampala is only 1 to 8 hours from major European and US East Coast cities. For customers further away, we offer a flexible timetable of team availability.
How can I be sure deadlines are met and quality is high?
Our coordinators and QA experts keep you up to date with regular reports and status meetings. For some projects, an Agile approach gives you even more control.
How do you protect my confidential information?
Every engagement starts with a signed non-disclosure agreement.
Dollars or shillings, your choice.
Pay any invoice in either currency, in full or in part, with the amount shown before you confirm.
Open your portal
Talk to our team.

Client portal
The fastest way, and you can track every reply.

Email
[email protected]

Phone
+256 787 701 558

Office
Plot 831, Block 243, Sentamu Road, 1st Floor, Natures Harvest Building, ZipCode: 10313 Luzira, P.O. Box 191180 Kampala GPO, Uganda
